FAQ

PETACULAR PORTRAITS

We can design a portrait for any animal. Our talented artists can work with any species or breed.

Yes! We have costume options for 1 & 2 pets at this time.  

Always check back as more options are added all the time.

Definitely! We email you once your preview is ready.

All you need to do is log into your account dashboard to view the artwork.

You have 48 hours to approve photos before they are automatically approved by our system.

We manufacture canvas portraits, mugs, posters, standing easel canvas, blankets and throw pillows.

We are always adding new and innovative products, so check back periodically.

We print on to three different sized canvas frames.

The frame sizes are:

8″ x 10″
12″ x 16″
16″ x 24″

All our canvas portraits have theses features:

Artist- Grade
Our canvas is made from a finely textured cotton substrate which consistently reproduces image details with outstanding clarity and detail. Lasts a lifetime!

Sturdy & Durable
These open-backed canvas prints are constructed around a hardwood frame and hand-stapled with care, resulting in the tightest corners available.

Canvas Wrap
Mirror wrapping is our most commonly used form of wrapping. It mirrors the image onto the sides of the canvas frame; thus displaying the full image on the front of the canvas.

Ready To Hang
Pre-installed hanging hardware is built into the frame. Hard sealed backing comes with hanging hardware for an effortless install of the canvas.

All canvas frames have a gallery standard depth of 1.25″ thickness.



No, this is not an issue. Although it is best to have a clear portrait, it really doesn’t matter what is in the background. Follow our photo guide to get the best pictures possible. Click here to see our Photo Guide.

Sorry, but we do not provide any edits to your photos.

Follow our photo guide to get the best pictures possible.

Click here to see our Photo Guide.

Once your portrait is ready, we will notify you via email.

Your file will be available for preview in your account under “Downloads”.

You have 2 days (48 hours) to send us your edit requests, or approve it for printing.

If 2 days (48 hours) go by and you have not approved, we will consider it approved and will proceed with printing.

We are  dedicated to ensuring you love your artwork!

All of our artists are skilled in the area of digital design.

The artwork is created by professional digital artists that have a variety of digital
editing, retouching, blending and painting skills.

SHIPPING & PAYMENT INFORMATION

Expect your artwork to be ready 10-14 days after you placed your order.

We print and ship your order within 1-2 days of you approving your artwork.

US/Canada order delivery time:  2-5 working days to arrive from the date it is shipped out.

International orders:  5-10 days to arrive from the date it is shipped out.

All orders are shipped with tracking.

In most cases, all items will be packaged together.

Depending on what you ordered, your order may arrive in separate parcels.

All orders are shipped with tracking. You will receive the tracking number, as well as delivery updates, via email. 

An email with the tracking number will be sent once the order has been dispatched from our warehouse. You can also track your order from your account on the website.

You can change your order for 24 hours. If you placed your order more than 24 hours ago, we can’t guarantee that we can change it.

We accept all major debit and credit cards including Visa, Visa Debit, Mastercard, American Express. We also accept PayPal payments.

Yes we ship internationally. All orders are shipped with tracking to all countries.

You can contact our customer service reps online during the following hours:

Monday to Friday 9:00am- 5:00pm EST

During offline hours you can leave a message that will be responded to within 24 hours.