Returns Policy


In the context of the COVID-19 pandemic, all returns are set aside at our distribution center for 48 hours before being processed.

Returns Policy

Due to the customized nature of all of the products we produce at Petacular Portraits, we cannot offer returns. Your artwork is designed with care and is entirely personal to you and your pet.

As we create customizable products we cannot offer refunds or returns.

If you are unhappy with your final product then please get in touch with us. Customer satisfaction is one of our passions and we always endeavor to make sure you’re happy with the final masterpiece.

If you received the wrong product, and incorrect size or print, or your product was damaged in transit, we will of course replace it without question. Please let us know within 48 hours of receiving your order in this case.

If you have placed an order recently and have changed your mind, you can cancel your order within 24 hours. If 24 hours have passed, the cancellation will be granted at our discretion. The reason for this is that our artists often begin work as soon as you have placed your order. 

Please be aware that when we create your artwork, we use the photo you uploaded with your order. If you do not follow our Photo Guide, we cannot offer any solution. It’s your responsibility to submit a high quality photo that adheres to our submission guidelines.

Low quality photos will result in low quality artwork. We do allow for notes to be added to orders in case you have anything to let us know about. However, we can’t guarantee that special requests will be adhered to. 

Low quality photos will not allow our design team to produce the high quality finish you see on site.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your delivery arrives damaged, then we can ship out a new product.

To be eligible for a new product, you must email us a picture of the damaged item, as well as the packaging it arrived in.

To contact us please email support@petacularportraits.com. We will process your request as quickly as we can.

Sale Items and Gift Cards

Unfortunately, we cannot accept returns on sale items or gift cards.